Privacy Policy
Thank you for visiting the website of ISOL8 Healthcare. This website is owned and operated by ISOL8 Healthcare Ltd. ISOL8 Healthcare is a manufacturer of theatre wear and medical consumables, focused on meeting the needs of healthcare workers in delivering the best care. When we say ‘we’, ‘us’, ‘our’ or ‘ISOL8 Healthcare’ in this policy, we are referring to ISOL8 Healthcare Ltd. We are a company registered in Ireland under company number 687076. Our registered office is Unit 4 Joyce House, Barrack Square, Ballincollig, Co. Cork, P31 HW35 in Ireland.
We recognise that our customers are concerned about the manner in which information is collected and stored on the internet. We are committed to ensuring that your personal information privacy is protected and processed responsibly and in compliance with data protection laws. We adhere to requirements of the General Data Protection Regulation (GDPR), Data Protection Act 1998 and the Privacy and Electronic Communications Regulations (PECR).
This Privacy Policy explains what we do with your information, where and how we collect your personal information, how long we retain it for, your rights regarding personal information, as well as what we do to keep it secure. This Privacy Policy applies to the personal information that we obtain or collect from or about individuals that use our website www.isol8health.com (referred to as ‘site’). By using this site, you agree to the collection and use of information in accordance with this policy.
The data that we collect on our site:
Personal information – If you use our contact form or subscribe to our newsletter, you will provide us certain personally identifiable information that can be used to contact or identify you. Personally identifiable information includes, but is not limited to: your name, your business, phone number and email address.
Analytical data – To deliver the best possible web experience, we use Google Analytics to collect technical information about your internet connection, browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, and any search terms you entered. Including details of your visits to our website, and which site you came from to ours.
Cookie data – Information gathered by the use of cookies in your web browser. Please see our Cookies Policy for how and why we use cookies on our website.
How we use your personal data from our site:
- To respond to your queries, refund requests and complaints. The communication you send enables us to respond. We keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
- To protect our business from fraud and other illegal activities. If necessary, we will monitor your browsing activity with us by using Google Analytics to quickly identify and resolve any problems and protect the integrity of our website.
- To send you relevant, personalised communications if you subscribed to our newsletter. You have the option to opt out at any time by sending us an email.
- To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Policy, product recall notices, and legally required information relating to any of our products. These service messages will not include any promotional content and do not require prior consent when sent by email or text message.
- To develop, test and improve our website and online services
How we protect your information from our site:
We are committed to maintaining the necessary technical and organisational security measures to safeguard your personal data to the highest standard. All data is encrypted when transmitted from our servers to your browser. We continuously test and update our website and server to identify and patch security vulnerabilities.
How long we keep your personal information from our site:
Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy. At the end of that retention period, your data will either be fully deleted or anonymized.
Who do we share your personal data from our site with?
We sometimes share your data with trusted third parties. Here is the policy we apply to those organisations to keep your data safe and protect your privacy:
- We only provide the information required to perform their specific services.
- They may only use your data for the purpose we specify in our contract with them.
- If we stop using their services, your personal data held by them will be deleted or rendered anonymous.
Examples of the kind of third parties we may work with are:
Third-Party | Personal Data |
Professional services | We may share details of your business with professional service companies such as accountants for book keeping purposes. |
Marketing platform providers | We may share your details with marketing service providers to allow us to display targeted advertising and send marketing emails to customers. We will not share your data with third parties for the purposes of any marketing without your consent. |
Fraud management | Under special circumstances, we may share information about fraudulent activity in our systems. This may include sharing data about individuals with law enforcement bodies. |
Disclosures required by law | Under special circumstances, we may be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and we take the privacy of our customers into consideration. |
Newsletter mailing list
If you’ve given permission, we may contact you to provide you with information about our services or products which we think may be of interest to you. If you have consented to receiving our newsletter, you may opt out at any time. You can unsubscribe by clicking the “unsubscribe from this list” hyperlink at the end of all ISOL8 Healthcare email messages, or by sending us an email at info@isol8health.com
Links from this site to other sites
Our site may contain links to websites of other organizations, healthcare professionals, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Other personal data we collect (non website-related)
In addition to information collected through our website, we also collect and process personal data from customers in the course of fulfilling orders. This includes details such as name, business address, delivery location, telephone number, email address, and order-specific reference information.
We operate on a principle of data minimisation, collecting only the personal data that is strictly necessary to complete the transaction and fulfil contractual obligations. This data is used solely for the purpose of processing and delivering the customer’s order, managing communications relating to the order, and for record-keeping where required by law (e.g. for VAT or warranty purposes).
Customer data is retained for a maximum of two years from the date of the last relevant order. After this period, the data is securely deleted from our servers in accordance with our internal data retention policy. Earlier deletion may occur where the customer explicitly requests erasure, unless retention is required by law.
Use of Third-Party Services
We use trusted third-party systems to process orders, manage customer relationships, and support logistical operations. These systems process limited personal data necessary for the services they provide.
Before any third-party software is implemented, it is reviewed and approved by our Data Protection Officer (DPO) to ensure it meets our internal privacy standards and complies with the GDPR. This process includes a structured compliance check covering the provider’s data handling practices, security controls (including encryption and access protections), and data residency arrangements.
The DPO carries out a risk-based assessment of the provider’s privacy documentation and, where relevant, conducts a formal privacy impact assessment. Preference is given to providers that store data within the UK or the EEA and who can demonstrate strong data protection safeguards. All suppliers must have appropriate contractual commitments in place, including clauses related to data protection, breach notification, and the right to audit where necessary.
These compliance checks are repeated periodically to ensure continued alignment with our privacy policy, especially where there are changes to the service or its legal context.
Your rights
Accessing your information
You have the right to request a copy of the personal information that we hold about you.
Should you wish to, please contact Customer Services using the contact details provided below. You will need to include a brief description about the information you require and proof of identification. We will then respond to you within one month of receipt of the request.
If, at any time, you wish to have your information removed from our databases, please send an email entitled “REMOVE FROM DATABASE” to info@isol8health.com. If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable.
How to contact ISOL8 Healthcare
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:
By email: info@isol8health.com
By post
Unit 4 Joyce House
Barrack Square
Ballincollig
County Cork
P31 HW35
Ireland
Changes to our Privacy Policy
If we change our Privacy Policy we will update this page. We may also place notices on other pages of the website. If we make any changes that may significantly affect the way we deal with your information, we will email you to notify you of the proposed changes
Version 1.1.2.
Last updated: 25/05/2025
